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Terms & Conditions

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GIFT VOUCHER TERMS AND CONDITIONS

1. VALIDITY PERIOD

  • This certificate is valid for one year from the date of issue.
 

2. REDEMPTION

  • This Gift Voucher may be redeemed for any product or service offered by Runway25 at the prevailing price at the time of redemption.
  • This Gift Voucher can be redeemed for any item available at www.runway25.com or at any Runway25 stall subject to stock availability.
  • To redeem, simply show this certificate to a member of staff at a Runway25 stall or enter the code online at www.runway25.com when finalising your order.
 

3. NON-REFUNDABLE

  • This Gift Voucher cannot be returned or exchanged for cash.
  • No refunds will be provided for any unused portion of this Gift Voucher’s value.
 

4. NON-TRANSFERABLE

  • Transfer or resale of this certificate is strictly prohibited.
 

5. LOST OR STOLEN CERTIFICATES

  • Runway25 is not responsible for lost or stolen Gift Vouchers.
  • Replacement of lost or stolen Gift Vouchers is not possible.
  • Keep this Gift Voucher secure; it is not redeemable if lost or stolen, and no reissue will be provided.
 

6. REMAINING BALANCE

  • Any unused balance will not be returned or credited.
  • If the purchase value exceeds the amount of the gift certificate, the remaining balance must be paid by another form of payment.
  • No cashback will be given if the purchase amount is less than the value of the Gift Voucher.
  • Should the total cost of your purchase exceed the Gift Voucher’s value, you will be required to cover the difference with an alternative payment method.
  • This Gift Voucher does not allow for a cash refund on any unused portion of its value.
 

7. EXCLUSIONS

  • This certificate cannot be used to purchase sale items or gift cards.
 

8. CANCELLATION

  • Runway25 reserves the right to cancel any Gift Voucher obtained fraudulently.
  • Runway25 reserve the right to cancel this certificate for any misuse or violation of terms.
  • Gift Vouchers may be voided by Runway25 if any alterations or unauthorised endorsements are detected.
 

9. MODIFICATION OF TERMS

  • Terms and conditions of this Gift Voucher are subject to change and are available on our website.
  • Please review www.runway25.com as the terms of this certificate may be revised without direct notification to holders.
  • Adjustments to the terms herein may occur, and continued use of this certificate constitutes acceptance of such changes.
 

10. CUSTOMER SUPPORT

  • For any queries related to this Gift Voucher, contact us by email at [email protected] or call 0333 335 0155.

International Orders Temporarily Paused

We have temporarily paused international orders to the European Union while we review recent customs changes that the EU have now introduced. From 1 July 2026, a flat customs duty of €3 per item in an order will apply to Business to Consumer parcels under €150 entering the EU.
 
These changes mean UK businesses are now required to prepay all customs, duties, taxes and handling fees, resulting in a significant increase in the cost of shipping internationally which is unstainable. 
 
We are working to find a permanent solution that is fair and manageable for both our customers and our business. We hope to reopen international ordering to the EU as soon as possible.
 
Thank you for your patience and understanding, if you live in the EU and still wish to order please email [email protected] and we can provide you an individual quote for postage and customs.