Event Terms & Conditions
At Club Coins UK Ltd T/A Runway25 (Runway25/the Company) it is of paramount importance to us that all our Customers (you) enjoy perfectly planned events and hospitality. Further, Runway25 wants to ensure that both the initial booking and payment process runs smoothly subject to the Terms below.
Please note that all packages ordered from the Company are subject to availability and prices are subject to change. All bookings made by you are bound by these terms and conditions and by placing an order, you agree to be bound and adhere to these. These terms and conditions shall be governed by English law and shall be subject to the sole jurisdiction of the English courts.
Tickets are NON REFUNDABLE but can be transferred. If tickets have been transferred, Runway25 must be notified via email.
Runway25 will not dispatch tickets, passes and other documentation relevant to the booking, until all invoices then outstanding and payable to it by you are paid in full.
The Contract to provide the arrangements shall be created by Runway25’s confirmation email issued to the you confirming the Booking. The parties making the Contract are the Company and you and no third party shall have any contractual claim against Runway25 of any nature whatsoever.
What is not included in the package
All transport arrangements to and from the event unless specified and agreed in writing.
What is included in the package
Only the items/services detailed in the product description.
Timetable of Events
Whilst Runway25 will provide timetables, the information contained therein unfortunately cannot be guaranteed and are specifically excluded as a condition, nor
form part of a contract between you and Runway25. Timetables are subject to alteration without notice, but every reasonable effort will be made by Runway25 to provide an alternative timetable if possible.
The times and dates of an event/occasion may be modified or re-scheduled, under unforeseen circumstances including, without limitation, force majeure, and safety and security concerns.
Runway25 give no guarantee whatsoever that the event/occasion booked shall take place, e.g. through illness or through force majeure. Should any event/occasion be cancelled for any reason whatsoever, the customer will have no entitlement to any refund of monies paid to Runway25.
Alterations or Cancellations of arrangements by Third Parties
In the event of the cancellation or postponement of an event/occasion, or when the arrangements and/or facilities for any event/occasion are changed or cancelled by a third party, including but not limited to the withdrawal of a guest speaker, Runway25 will use its reasonable endeavours to provide an alternative if possible.
Changes to arrangements by Runway25
Every reasonable effort will be made by Runway25 to adhere to advertised and confirmed arrangements, but Runway25 reserves the rights at its sole discretion to alter, omit or change arrangements should it be found necessary to do so, and shall have no liability whatsoever to the customer for any such changes.
All prices and arrangements are subject to VAT. Runway25 reserves the right to alter published or confirmed prices at any time prior to the event, to cover increased costs.
Delivery of Hospitality packages/tickets
Unless the parties agree in writing that hospitality packages will be delivered by post to the address stated on the product confirmation email or to a different address provided by the customer in writing. Whilst the Company will use its best endeavours to ensure that all information is correct on the envelope no liability is accepted for any errors arising therefrom. It is the customer’s responsibility to arrange for an authorised representative to be present at the delivery address to receive the tickets. If the customer has not received the tickets within a reasonable timeframe before the
event/occasion, it is the sole responsibility of the customer to contact Runway25 on 0333 335 0155. Runway25 will then conduct any reasonable investigation in connection with the problem reported by the customer, such investigation being at the customer’s sole cost, to the extent the customer turns out to be responsible for the non-delivery.
Code of Conduct
All events/occasions are subject to the rule of behaviour and proper conduct at the venue. Correct behaviour and conduct standards shall apply to the customer and its guests and any reference to the customer shall be deemed to be a reference to a guest and vice versa. Any measures taken or imposed by the competent venue authorities and especially the police /security authorities shall apply to the customer and/or guests with regard to events/occasions. If a customer or guest is expelled from or refused entrance to an event/occasion as a result of any misbehaviour or inappropriate conduct whatsoever, the customer and/or the guest shall lose all their rights with regard to the event/occasion with no right of refund.
Lost or Mutilated Tickets or Passes
Tickets/access passes that are unreadable due to mutilation of any kind will not be accepted for admission. Runway25 is not responsible for lost, stolen, damaged, destroyed, forgotten or mutilated access passes/tickets; these will not be replaced or reimbursed.
Runway25 shall in so far as permitted by applicable law not be liable for any matter whatsoever that is beyond its control, including any third party services provided at the event such as catering, and shall not in any circumstances be responsible for any consequential, unforeseeable or indirect loss that may be incurred by the customer or its guests, associates and agents, or any third party. All guests should keep valuables with them at all times and no liability is accepted by Runway25 for any loss.
It is the responsibility of the customer to make Runway25 aware of any dietary requirements and allergies.
It is the responsibility of the customer to make Runway25 aware of any access requirements.